Privacy Policy

1. Who we are

Njerep is an African language learning platform. Our services are accessible at njerep.africa, app.njerep.africa, voice.njerep.africa and creators.njerep.africa. If you have any questions about this policy, contact us at info@njerep.africa.

2. What information we collect

We collect the following types of information when you use Njerep:

• Account information — your name and email address when you sign up or sign in via Google
• Learning data — languages you study, levels completed, XP earned, streaks and quiz results
• Usage data — how you interact with the app, which screens you visit and features you use
• Device information — device type, operating system and app version for technical support
• Creator data — if you are a creator, we collect information about your classes, content and earnings
• Communications — messages you send to our support team

We do not collect your precise location, financial information (payments are processed by third-party providers), or any sensitive personal data beyond what is listed above.

3. How we use your information

We use the information we collect to:

• Provide and improve the Njerep learning experience
• Track your learning progress and personalise your experience
• Send you important updates about the app and your account
• Process creator payments and manage creator accounts
• Analyse how the app is used so we can make it better
• Respond to your support requests
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising purposes.

4. How we share your information

We share your data only in the following limited circumstances:

• Service providers — trusted third parties who help us operate Njerep, including cloud hosting, analytics and payment processing. These providers are contractually bound to protect your data.
• Authentication partners — when you sign in, our authentication provider shares your name and email with us in accordance with their own privacy policy.
• Legal requirements — if required by law or to protect the rights and safety of our users.
• Creator profiles — if you are a creator, your name, bio and class listings are visible to other users on the platform.

5. Third-party services we use

To operate Njerep, we work with carefully selected third-party providers, each of which has its own privacy policy and is contractually bound to handle your data securely. These providers fall into the following categories:

• Authentication providers — to verify your identity and manage secure sign-in
• AI language processing providers — to power translation, language assistance and learning content generation
• Real-time communication infrastructure — to enable live audio and video language sessions
• Voice synthesis providers — to generate and process voice audio for language learning and live translation features
• Cloud hosting and database providers — to securely store and manage app data
• Error monitoring providers — to detect and fix technical issues and maintain app stability
• Payment processors — to process creator payments and platform transactions

We do not publicly disclose the specific names of our technology partners, as this forms part of our operational infrastructure. We are happy to provide further detail to regulators, app marketplace reviewers, or users exercising their data rights upon verified request, in accordance with applicable data protection law.

6. Data retention

We retain your personal data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it for longer.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that we correct inaccurate data
• Deletion — request that we delete your data
• Portability — request your data in a portable format
• Objection — object to how we process your data

To exercise any of these rights, contact us at info@njerep.africa. We will respond within 30 days.

8. Children's privacy

Njerep is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies to improve your experience and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page and notify you through the app if the changes are significant. Your continued use of Njerep after changes are posted constitutes your acceptance of the updated policy.

12. Contact us

If you have any questions, concerns or requests regarding this privacy policy or how we handle your data, please reach out to us.